At Scentbird, we believe that good things are meant to be shared, especially when they smell this good. That’s why we created Karma Points, a new way to invite your friends to join the smell incredibly good for less club and build some seriously good karma while you’re at it.
So, What Are Karma Points?
Karma Points are our way of saying thanks for spreading the word. Every active subscriber receives Karma Points each month that can be used to invite friends or family to join Scentbird at a major, major, major discount.
Here’s how it works:
- In your first month of subscribing, you get 1 Karma Point
- Months 2–5, you receive 2 Karma Points per month
- After 6 months, you earn 3 Karma Points per month
Each point equals one personal invite you can send to someone you think deserves to smell amazing.
What’s in It for Them?
Friends who receive your invite can subscribe to Scentbird and get their first month for just $3.00 USD + tax (or $9.99 CAD + tax if they’re in Canada). That’s it. No fine print. No weird hoops.
What’s in It for You?
Honestly? Just the joy of knowing you helped someone else build an amazing scent rotation for less. Karma Points don’t earn you free product or discounts—they earn you bragging rights, and maybe a very grateful friend.
Where to Send Invites
You can view your Karma Point balance and send invites from your Invite page. It updates monthly, so check back regularly and use your points before they refresh.
A Few Quick Notes
- Karma Points refresh monthly based on your active subscription tier
- Unused points don’t roll over
- Karma Points can’t be combined with other promotional offers
Smell good. Do good. Share the vibes. That’s what Karma Points are all about.
66 Comments
I’d like to use the referral program
MISHA you can use symlink if you would like…
Are these authentic fragrances or knock offs?
Hi Roseanne, thank you for the question. Scentbird takes pride in only offering 100% authentic fragrances provided to us by authorized vendors or by the brands directly. We never carry fakes, knock-offs, or imitations—a policy we take extremely seriously. We take great care that any fragrance we decant from its original large bottle into our sleek Scentbird vial is completely bona fide.
I wat to cancel my account. Wath i can cancel my suscription. Meralys Ramos
Hi Meralys, to cancel your membership, please contact our Customer Experience team here: socialsupport@scentbird.com 💌 More info can also be found here: https://scentbird.zendesk.com/hc/en-us/articles/115004536388-How-do-I-cancel-my-subscription-
I would like to get my June subscription I still haven’t got
Hi Elvia,
Thanks so much for the comment and we apologize for the inconvenience caused!
I’ve just arranged for a replacement of your June 2022 package to be shipped out for you. Your replacement shipment will begin processing with our fulfillment center shortly, and will arrive in your mailbox within 7 to 10 business days. Once the replacement begins processing, we’ll send you the tracking details via email. To be immediately connected with our team, please email us at socialsupport@scentbird.com and we’ll be sure to look into this matter further💌
Im Trying to refer someone. How do i use the referral program?
Hi Alfred 👋 we do have an amazing referral program 😍! It allows you to invite your friends and family join the fun scent-sational experience that is Scentbird! Based on the duration of your subscription, you’ll be able to gain Karma points and share them with your loved ones. Once they’re subscribed, they’ll receive a free fragrance for joining 😊💕 More info here: https://www.scentbird.com/invite
I am a new subscriber, I can’t wait to get my first scent beard in the mail!!
Hi Kayla,
Thank you for your comment. I hope you’ll love our services.
Have a nice scented day,
Marina
I want to cancel my subscription!
Period…..
Hello Mary,
Please if you have any issues, send an email to Scentbird’s customer service support@scentbird.com and one of the reps will respond in due course.
Have a nice scented day,
Marina
It is so awesome to be able to share my link to earn free months!!
Do the top three refer-ers for the week still get free cases? I was tops last week and so far this week- just curious!
I’m a cologne fanatic and I spend a lot of money I’m cologne so I’m glad to try this out.
When I subscribe do I get it the same month I subscribed in?
How do I use the scentbird rewards
please cancel my subscription
I tried to send you a message in the app but there is no place. I did NOT ORDER this stinking vanilla crap. I hate vanilla. I am a member
Hi there, we’d like to help! Please email us at socialsupport@scentbird.com and we’ll get everything straightened out ? Thank you!
How do I sign up for referral program?
Thank you so much for asking, Alicia! To start inviting friends and family, head to our referral page to find your unique referral link, share email and social media invites, and see your earned referral credits. More information can be found here: https://scentbird.zendesk.com/hc/en-us/articles/115004537048-I-ve-heard-good-things-about-your-referral-program-Tell-me-more-
Thanks for asking, Alicia! All you have to do is go to our referral page here: https://scentbird.zendesk.com/hc/en-us/articles/115004537048-I-ve-heard-good-things-about-your-referral-program-Tell-me-more-
Well for one thing I have been trying to stop shipment because I have a new address
Hi Cathy. Can you please email us at socialsupport@scentbird.com our team will respond to you shortly 💌 Thank you so much.
We are happy to help, Cathy! Kindly email us at socialsupport@scentbird.com and our team will respond to you shortly 💌
I love scentbird
So happy to hear that! 🎉 Thank you for being part of the Scentbird family! We love helping you discover new scents each month. 😊💖
i never received but was charged where is it!
We’re terribly sorry to hear this, JYL! To be immediately connected with our team, please email us at socialsupport@scentbird.com and we’ll be sure to look into this matter further💌
Here to help, kindly email us with the email address you used at Scentbird together with your complete shipping address to: socialsupport@scentbird.com and we’ll have this taken care of 💌
I just received my trial. WOW! The spray smells FABULOUS!!! I love the design as well.
We’re glad that you loved your scent, Mary Jo.
I have had 3 shipments in the last year that had nearly empty tubes. Makes my house smell like a brothel. I request to cancel 3 times and still i get over charged and nothing.. i have started a complaint with the NY S attorney general. Poor management piss poor response time to direct email[still waiting]. Save your money. This is seems like a pyrmid marketing scam on social media..
Hi Erin,
Thank you for reaching out to us here at Scentbird! While we’re certainly sad to see you go, I’ve just canceled your subscription on my end so that you aren’t billed for any future shipments. Please feel free to email us at socialsupport@scentbird.com if you need any help 💌
From what was left on the cardboard tube, it was very pleasant. But sadly it seems that I paid for a tube that was never sealed correctly and leaked out of the spray tube.
We are sorry to hear about this unpleasant experience, Gerald! We’d like to look into this. Would it be alright if you can send us an email at socialsupport@scentbird.com and our team will respond to you shortly 💌
Please stop my member ship not happy with the price thank you.
Thanks for reaching out, Ray 👋 Our team can cancel your account. Just email us with the email address you used at Scentbird together with your complete shipping address to: socialsupport@scentbird.com and we’ll have this taken care of 💌
I need to know how to unsubscribe
To cancel your membership, please contact our Customer Experience team here: socialsupport@scentbird.com 💌 More info can also be found here: https://scentbird.zendesk.com/hc/en-us/articles/115004536388-How-do-I-cancel-my-subscription-
Socialsupport@scentbird.com doesn’t work.
Thanks for letting us know, Darlene! Kindly send an email to support@scentbird.com.
Cancel my subscription I am extremely frustrated with your company. I have been trying to cancel my subscription for a few months now and your company doesn’t provide a phone number for customer service and my emails requesting a cancellation go without response. I’m so unhappy with your company and wish I never got involved at all.
Thanks for your comment and we apologize for any inconvenience caused, Casey! After reviewing your account, I can confirm that the subscription associated with your account registered under katincronin29@yahoo.com was successfully cancelled on 07/06/2022 10:30 AM so you won’t incur any further charges (unless you choose to resubscribe with us in the future). If you would like our assistance, please email us at socialsupport@scentbird.com and our team will respond to you shortly 💌
I was charged $95!!! and all i did was upgrade to get an extra case!!! NOT HAPPY!!!! I STILL HAVEN’T heard back from support! hoping this will get someone’s attention!
We truly apologize for the frustration caused, Kayla! Our support agent, Kate O., sent a complete support response to your email last Tuesday 06:15 am (est). Kindly check your inbox/spam or junk folder 💌
Here is her support response sent to your email:
Hi Kayla,
Thank you for reaching back and for sharing your concerns regarding your recent communication with the Scentbird Customer Experience Team!
My name’s Kate and I’ll be happy to troubleshoot the outstanding concerns regarding your July billing.💫
Just to make sure that we are on the same page and that you are aware that your concern is a top priority for us, I’d like to go over your July bill.
Kayla, as you reside in Canada and your account seems to be in CAD, the total you see on your statement is different from the billing amount in USD:
$95.36 CAD corresponds to $71.29 USD based on the currency conversion rate on 7/8.
Kayla, you may contact your bank to verify the conversion rate for 7/8 and to verify that the charge amount that came from Scentbird was for $71.29 and this amount was further covered in CAD equivalent per the rate.
3-piece subscription plan: $37 USD
Case Subscription: $10 USD
Shipping: $4.99 USD
The Premium Upcharge for The One: $5 USD
The Premium Upcharge for Candy: $5 USD
Sales Tax: $9.30 USD
This correctly brings us $71.29
I hope I was able to clarify the matter and and to improve your overall Scentbird experience.
Kayla, I wish you a fabulous day and a successful rest of the week. Stay safe and should you have additional concerns, please feel free to reach out and I will be happy to help.🌹
Scent-cerely,
Kate O.
Scentbird Fairy
https://www.scentbird.com/
why don’t i see my comment about being charged $95!!!!!
We truly apologize for the frustration caused, Kayla! Our support agent, Kate O., sent a complete support response to your email last Tuesday 06:15 am (est). Kindly check your inbox/spam or junk folder 💌
Here is her support response sent to your email:
Hi Kayla,
Thank you for reaching back and for sharing your concerns regarding your recent communication with the Scentbird Customer Experience Team!
My name’s Kate and I’ll be happy to troubleshoot the outstanding concerns regarding your July billing.💫
Just to make sure that we are on the same page and that you are aware that your concern is a top priority for us, I’d like to go over your July bill.
Kayla, as you reside in Canada and your account seems to be in CAD, the total you see on your statement is different from the billing amount in USD:
$95.36 CAD corresponds to $71.29 USD based on the currency conversion rate on 7/8.
Kayla, you may contact your bank to verify the conversion rate for 7/8 and to verify that the charge amount that came from Scentbird was for $71.29 and this amount was further covered in CAD equivalent per the rate.
3-piece subscription plan: $37 USD
Case Subscription: $10 USD
Shipping: $4.99 USD
The Premium Upcharge for The One: $5 USD
The Premium Upcharge for Candy: $5 USD
Sales Tax: $9.30 USD
This correctly brings us $71.29
I hope I was able to clarify the matter and and to improve your overall Scentbird experience.
Kayla, I wish you a fabulous day and a successful rest of the week. Stay safe and should you have additional concerns, please feel free to reach out and I will be happy to help.🌹
Scent-cerely,
Kate O.
Scentbird Fairy
https://www.scentbird.com/
I want to do affilate with your brand
Thanks for asking, Mr Kaif! We currently don’t offer an affiliate program at this time but you can definitely check out our referral program here: https://scentbird.zendesk.com/hc/en-us/articles/115004537048-I-ve-heard-good-things-about-your-referral-program-Tell-me-more-
I want to do affilate
Thanks for asking, Mr Kaif! We currently don’t offer an affiliate program at this time but you can definitely check out our referral program here: https://scentbird.zendesk.com/hc/en-us/articles/115004537048-I-ve-heard-good-things-about-your-referral-program-Tell-me-more-
I would like a Promo Code if thats possible . I would like to put it on my TikTok podcast.
Thank you for your interest, Doctor Scent 🥰 You can use the code ENJOY30 for 30% off your first fragrance 💖💥
Hello I would like to sign up for the affiliate program for my YouTube channel.
Hey Melanie! Send us a DM on our IG we’ll give you the details 🫶
Hey. I would like to sign up for an affiliate program
Message us at support@scentbird.com and we’ll gladly walk you through every step ❤️
Note sure if this is the correct forum for my issue: I may have sent my referral invite to the wrong email address. How can I find out and how can I sent it to the correct email address?
Hi Rachel! Could you please email us at support@scentbird.com? 📫 Our team will be happy to assist you!
Are wet able to send free samples to friends without them having to sign up, my friend isn’t sure if she wants to join without trying. Also I still haven’t received my June subscription and I’ve received no update on tracking or on when it’ll ship. I’m a bit disappointed ☹️
Hi Lexi! 🕊 No worries, your June order will begin processing as soon as we receive your monthly payment (in your case, your billing date is the 15th of each month) and will be shipped out within 5 business days! 🚚 To get the free scent, your friend would need to start a subscription, which can be cancelled at any time. 🙂
are you kidding me???…i went through all this crap and i dont get anything…man im gonna scam you guys out of so much money for doing this…watch hahahaah SMD SCENTBIRD!!!!!
Hi Steve! 🕊 We’re sorry to hear about the trouble. Please email us at support@scentbird.com so our team can look into this and help resolve it. 📫