You asked we listened: Scentbird cologne subscription is now officially available in Canada.
The best fragrance subscription service is spreading its wings and landing in Canada. We’re bringing lots of good vibes and the benefits we’re known for: An extensive portfolio of more than 600 authentic designer and niche perfumes and colognes, a free atomizer with your first order, exclusive offers and fragrance drops, all supported by our exceptional customer service team.
Start your fragrance journey with Scentbird as we make your fragrance world a better place, one Scentbird vial at a time.
Visit Scentbird.com now to start your journey with us.
Only you know where it will end.
Follow @Scentbird on Instagram for more scent launches and newness throughout, behind-the-scenes news, products, and offers, as well as a spotlight on the most popular scents.
Need help selecting a scent? We’ve got you with Scent Bird Canada subscription.
“Scentbird caters to both — women can explore hundreds of designer perfumes, while men have access to a dedicated cologne subscription with a full catalog of fresh, woody, and aromatic scents.”
SMELL AMAZING WITH SCENTBIRD
Scentbird blog and your digital destination for all things fragrance– updated monthly. Upgrade your beauty and grooming routine: try something new every month.
143 Comments
I am in canada what is the cost?
Hi Deborah, thank you so much for your interest in Scentbird. The subscription cost is $15.95 USD per month, plus $4.99 USD for shipping. To sign up, please follow this link: https://www.scentbird.com/subscribe
Within minutes of registering, I read some concerning comments from customers and decided to unsubscribe WITIHIN MINUTES. Although I was assured that my subscription had in fact been
cancelled, I received processing and shipping notices for something unidentified and not purchased by me. Then came to find that on the very date I subscribed AND cancelled, money was taken from my account. I am requesting an immediate reimbursement ( as quickly as they took the money) but have yet to hear a response to my multiple emails.
Hi Lisa, thank you so much for letting us know and we truly apologize for the frustration caused. We saw that a member of our customer experience team, Alexey Sherstnev, was able to cancel your account last Friday 12:27 pm (EST). We will definitely take this as feedback and we’ll be sure to pass it along 💜 If we can help anything else now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly 💌
Could you please add Mizensir scents to your list please
Oh, this is a good one! Thank you dearly for the suggestion. That’d be greatly appreciated if you could spare a moment to leave it on our website here as well: https://www.scentbird.com/request. We’re continually adding new fragrances to our inventory and customer requests play a large role in determining which fragrances we add!
I emailed to cancel my subscription and received an email back saying I had to email cancel back which I did but I just received an email saying that they had no response and they hope it’s resolved??? Very confusing but I can’t afford the 50+ dollars every month I need this to be canceled.
Hi Clara 👋 Really bummed to hear that you faced difficulties contacting us and canceling your subscription. No worries, we canceled it on your behalf, so you won’t be charged ever again. If you ever need any further assistance, you can also contact us via our private messaging in social media channels via Instagram, Facebook or Twitter 💌 Our Team is always here to assist you! 💕
Will you guys ever consider having the option of charging us in CAD? also having promotions for ongoing customers?
We’ll definitely forward this idea over to our Management Team. Thank you for sharing, Mish 🥰 Once in a while we do have delightful promos and offers available for our existing customers, so make sure to check your account for updates 😉
We apologize for any inconvenience caused, Lisa! We see that your account was successfully canceled on 04/02/2022 10:00 AM. We also saw that our customer support representative, Alexey, confirmed your account status. If you would like our assistance, please email us at socialsupport@scentbird.com and our team will respond to you shortly 💌
Hi.i have tried to cancel my subscription as well and they said i had to do it by email.they have not got back to me and I’m going to my credit card to start a dispute if they don’t get back to me.
Hi Michael! We can confirm that your subscription has been successfully cancelled. ✅
Bonjour
J ai le même problème, ils sont retirés de la argent de mon compte, même si ja i pas fait une commande, et aussi j ai reçu un colis j ai jamais commandé
Et la je sais pas comment désabonner
Merci de me répondre
Bonjour! ✨ Veuillez écrire à support@scentbird.com et envoyer une photo de l’étiquette d’expédition sur le colis. Notre équipe Customer Experience examinera la situation et vous aidera à résoudre le problème. 💌
Ii ended my subscription and they still withdrew 46.00 from my account and refused to return it
Hi Karen! 👋 We can confirm that your subscription was successfully cancelled last month, but it looks like you may have a second active Scentbird subscription. Please contact us at support@scentbird.com so we can verify this and assist you with cancelling the additional subscription. 📫
I am not sure who to speak to. I never received my order. If someone can pls reach out to me.
This situation surely sounds concerning, Katlyn! Could you kindly send us an email at support@scentbird.com or DM us through our social media accounts? This will allow us to conduct a thorough investigation and get to the bottom of things 🙌 We want to assure you that we take every order seriously and ensure that customers receive what they paid for 📦. If any orders go missing, we are more than happy to provide replacements. We’re eager to resolve this issue and make things right for you 😊
It says right on your website no shipping fee?
Not much of a difference if it’s still in USD, and paying for shipping..
Free shipping is applicable to US-based customers only 🇺🇸 Canadian customers get charged an additional $4.99 USD per shipment to cover the shipping expenses 🚚 Let us know if you have any questions!
I wanted to resubscribe but I noticed that you can’t view the catalogue beforehand. I’m not subscribing when I can’t see what scents you have. Makes you think that it’s a scam because why else would you hide it?
Thank you for taking the time to share your concern, Jane. You can take a look at all brand names that we carry in our assortment here: https://www.scentbird.com/brands. Can’t wait to see you as a part of our fragrance-loving community! 🥰
Hi there. I would like to say that at first I really enjoyed getting my monthly shipments. However spending $16.95 plus tax, then another $5+ for shipping to Canada isint worth such a small amount. It says it’s for 30 days..But Ive only used it maybe 10 days out of the month, and it’s gone. The price for the first month was worth it in my personal opinion..I’ve put this month “on hold” just now and am most likely going to have to cancel unless the price changes. 😢 It was fun while it lasted. At least I now know which one I want to go and purchase full size.
Genuinely sorry to hear this, Phionna 😔 Our team is dedicated to offering affordable service to all, no matter where you’re located 🙌 We’ll definitely pass your feedback along so we can consider it in the future. Our customers mean the world to us, and we’re committed to making our service accessible to everyone 💖 When it comes to the amount, it’s true: we call it a month’s worth because each vial is tested to hold a minimum of 120 sprays 💨, which means you get enough for 4 sprays per day over 30 days ✨. But, if the vial doesn’t last you the whole month, just remember to store them in a cool, dry place to prevent evaporation. And don’t forget to screw the vial top tightly before putting it in its case to avoid any messy leaks. Got any questions? Shoot us an email at support@scentbird.com 💌, and we’ll be more than happy to hook you up 💕
I just got billed 33$ Canadian. I’m upset ant cancelling my subscription.
We’re sad to say goodbye, Annabelle! To clear things up a bit – our 1 product per month plan is priced at $16.95 USD + tax and if you’re located in 🇨🇦 then your order is subject to a $4.99 USD shipping fee. Some premium items also require an upcharge from $5 to $15 USD. At support@scentbird.com we’re more than happy to help you understand your charges. Thank you for taking an interest in our product!
So if there is a Scentbird Canada option, why do we 🇨🇦 have to pay extra for shipping from the US? That makes zero sense and is actually a deterrent for me from subscribing.
Hi Tammy! 👋 Just a heads up, Scentbird proudly rocks the “Made in the USA” badge 🇺🇸🗽! Our warehouse is located in New Jersey, and that’s where we ship our packages from 💕 Canada doesn’t have our warehouses just yet, which means we gotta ship stuff from our US hub. That’s why the shipping fee is in the mix. Got any queries? Feel free to shoot an email to support@scentbird.com. Our fantastic team is here to help 😊
I’m in United States what is the cost
Our 1-pc monthly plan is priced at $16.95. We also offer upgraded plans to receive 2 for $27 and 3 for $37 and some premium items that require an upcharge from $5 to $15 to the regular subscription cost. 💸 Feel free to email us via support@scentbird.com to receive any additional information!
I only received one perfume… Are you planning on sending the Michael Kors or will you be refunding me? This is wild.
We got you! 🙌 A replacement for the missing Michael Kors fragrance was sent out, and it’s now been delivered. 📦✨ Let us know if you need anything else—we’re happy to help! 💌😊
Hi …can you tell me if you have the perfume from Ralph Lauren called ” Lauren “… In a square dark purple bottle ….it was a popular perfume since the late 70s ….I was hoping I could get this fragrance in a Scentbird vile . Thank You
Great choice, Valerie! 🙌 Unfortunately, we don’t have Lauren by Ralph Lauren in our collection at the moment. 😔 But we’re always updating our selection, so stay tuned! 👀✨ Let us know at support@scentbird.com if you’d like recommendations for something with a similar vibe! 💌😊
I WISH TO UNSUBSCRIBE IMMEDIATELY PLEASE
Hi Janice! We have just cancelled your subscription. ✅
Its not worth it, over 25 CAD for a small vial.
Hi Mak, thank you for your interest in Scentbird. Here at Scentbird, we’re always striving to offer our subscribers the best experience. Scentbird isn’t just the first subscription of its kind—it’s also the best. We’re improving personalization on our website to help you discover new favorites, partnering with the brands you know and love (and introducing some new ones), expanding our fragrance collection (so you never run out of new fragrances to try), reducing processing times (to get your order on its way to you faster than ever), plus some other big surprises along the way that we can’t wait to share. In addition to super-luxe fragrances, we also have a limited run of other super-luxe full-size makeup and skincare products with amazing savings. If you have any further questions, please do not hesitate to leave us a comment here or reach out to our amazing customer service at support@scentbird.com.
Hello,
I am incredibly dissapointed with my purchase. I understand I am making CAD payments for scents, I have only bought one scent, which was back in September. I enjoyed the scent.
I purchased a second scent, and to my dismay, I was charged over 27.94$ CAD for this. Can you explain why the cost was over 12$ more than the first scent?
Sincerely,
Jessica
Thank you for letting us know and we sincerely apologize for the confusion caused, Jessica! We checked your account and it shows that you subscribed with a promo ($3.99 off) on your initial subscription with us last 09/01/2021 and that is why you were only billed $11.96. When you re-subscribed on 11/27/2021, you were billed for the regular price of $15.95 USD (1pc/monthly) plus a shipping fee of $4.99 USD plus sales tax of $0.35 which equates to $5.34. Your total bill for the month of November is $21.29 USD. We hope this clarifies things and if you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly. 💌
A little disappointed. Ordered 3 vials of English Laundry 10ml which costs about $50CAN + shipping. When on the English Laundry website, 4 20ml vials is on special for $40.
We apologize for the frustration caused but we appreciate you leaving this comment, Richard! We simply want to give our subscribers the option to explore different luxury fragrances with a full month’s supply (0.27oz) which is a little bigger than the average sample size. We will also definitely take this as feedback and pass it on to the team. If you ever have any other concerns or feedback, please email us at socialsupport@scentbird.com. We’re happy to chat!
2 months haven’t received anything yet
Hi Maureen, we truly apologize for the delay with your order. Upon checking your account, it shows that both of your November & December packages are currently on their way to you and are being currently processed by Canada Post. Nevertheless, we processed a successful refund for your November package ($16.95usd) that is currently experiencing delays. Your December package is in transit and it will arrive within this week. We’re so sorry for the delay in receiving your November order and we’d like to thank you for your patience. Delivery times are longer than normal because everyone involved with your package from fulfillment to delivery is experiencing similar challenges due to increased safety measures. We are working diligently to overcome the challenges presented in these extraordinary times. If you would like our assistance now or in the future, please email us at socialsupport@scentbird.com and our team will respond to you shortly. 💌
Hi how are you? I’m just curious when you say you ship to Canada,why do you charge Canadians american prices,I mean where is the savings for Canadians?
Thank you so much for asking, Marlene! Our website shows prices in USD to avoid confusion with different billing rates. All subscriber billing may vary slightly each month due to changing conversion rates and sales taxes. But, we definitely take this as feedback and pass it on to the team. If you would like more information, you can find it here: https://scentbird.zendesk.com/hc/en-us/articles/4405765785499-I-live-in-Canada-Can-I-join-Scentbird-
Why am I receiving defective colognes that barely spray or receiving empty containers with no cologne at all and your charging me $49.86 not happy , either fix this to make me a satisfied client or i will stop my subscription contract or not , this is not the first time I have complained . Look forward to see what you have to say . Thank you
thank you for letting us know about it, Bob! We cannot ensure that something doesn’t happen to the vials during the shipment process. These rare damages or leakages happen during the transportation of our fragile vials, though we do our best to avoid them. Rest assured that we always send out replacements for broken or defective products 🙌. All you have to do is to contact us via support@scentbird.com letting us know about it and we’ll send you a replacement right away. Thank you! ❤️
I’ve been waiting a month for my second vial. Already processing the 3rd selection and I got nowhere with attempting to track the shipment and the status still says it’s in the US. I’m afraid this is not going to work for me and I’ll simply cancel my membership.
Hi Charles, we’re so sorry to hear this. Upon checking your account, it shows that your Feb 2022 package was successfully delivered on WEDNESDAY, MARCH 910:20 AM | CALGARY
Delivered. You can see this on your tracking page here: https://www.scentbird.com/tracking. We’re so sorry that you were not able to receive it but our team can definitely send you a replacement. Nevertheless, we sent you a support email! Kindly check your inbox. Thanks for your patience!
I’d like to know where on your website that you can cancel your subscription you can miss a month or two but know where can I find that I can cancel it every month it seems to be a different price
We are sad to see you go. 😢 Please send us a cancelation request at support@scentbird.com, and we’ll respond with a direct link to end your membership on the spot. Alternatively, our Social Media messengers are open 24/7 ⏱ to assist you with any of your questions or concerns (including the cancelation). 🌺
How do you cancel your subscription
Thanks for reaching out, Diane G. 👋 Our team can cancel your account. Just email us with the email address you used at Scentbird together with your complete shipping address to: socialsupport@scentbird.com and we’ll have this taken care of 💌
Is it true that a gift subscription is not available in Canada? If so, why not and when will you change this policy?
Hi Patricia, thank you so much for asking! The gift subscription is currently available within the US. The information regarding the gift subscription is visible on the gift subscription page, it says “Available for United States customers only”. We currently don’t have a definite timeline on when will the gift subscription be available to Canada, but you can always keep an eye on it here for updates: https://scentbird.zendesk.com/hc/en-us/sections/1260801613729-Gifted-Subscriptions
Hi!
Is there any way to change the billing date, when they will charge your card?
Thanks for asking, Sarina! All Scentbird subscription plans renew automatically at the end of each billing cycle, with the exception of gift subscriptions. Thus, we can only change your billing date according to which wave (weekly batch/month). To be immediately connected with our team, please email us at socialsupport@scentbird.com and we’ll be sure to look into this matter further💌
Thank you Scentbird, I am excited waiting for the mail to come with my new scent each month. I enjoy being able to try new scents without the purchase of a large bottle so far the scents have matched my profile and I have enjoyed each one. Keep doing what you do!
Thank you for all the love Michelle.
Hi, I just bought a one time 0.7 oz vile of commodity rain—I’m from Canada, the fragrance itself + shipping and taxes totalled to $30 as I was going through checkout, and then I was charged $41 in total when the exchange from $30.99 American is $39.99 I’m just a bit confused as to why I was charged a couple extra dollars, thanks.
We’d be happy to look into things if you could please send us an email with a few more details at support@scentbird.com and our team will respond to you shortly. Thank you, Morgan 💌
Hi, I just bought a one time 0.7 oz vile of commodity rain—I’m from Canada, the fragrance itself + shipping and taxes totalled to $30 as I was going through checkout, and then I was charged $41 in total when the exchange from $30.99 American is $39.99 I’m just a bit confused as to why I was charged a couple extra dollars, Thank you.
We’d be happy to look into things if you could please send us an email with a few more details at support@scentbird.com and our team will respond to you shortly. Thank you, Morgan 💌
Garbage subscription, everything went smoothly until a few months ago. Scentbird continued to take payments but have failed to send a decant for 2 months. I reached out to them twice with no response. At the moment I have paid for 3 months and haven’t received a bottle since August. Maybe they’ll respond to this.
So sorry to hear about your experience, Cal 😔. Rest assured that we always send all of our customers’ orders 🙌. If for some reason orders are missing, we’re always open to assisting in finding or replacing these orders. You just need to contact us via support@scentbird.com 💌 so we could help you out 💖 Thank you 😊
I need to cancel subscription
Hi Holly we’ll be very glad to help you out the best we can and cancel your subscription for you. Just contact us through Instagram DM or Facebook PM, or email us at support@scentbird.com💌 & we’ll help you out ASAP 💕
Hello, my friend had got me a subscription for my birthday recently but when I went to make my profile there is no option to put in my Canadian address… is there anyway to fix this? My subscription is going unused right now.
What an awesome friend you have, Kayli 🤗💖 Meanwhile, we’re here to help in making sure that your orders are shipped to your address. 🙌 Could you please email us via support@scentbird.com or DM/PM us through our social media channels so we could look into this case and assist you further? 💌 Thank you so much!
Looks like you have your hands full scent bird with unhappy customers including myself, you have people wanting the products but your service is terrible and if someone wants out of a contract they should be freed. Instead you have a bunch of bullshit in your contract that nobody reads (fine print) to the pout of false advertising. You wont last at this pace. ‼️I’ll wait for a response from my first email ‼️
Hi Bob, so sorry to see your frustration! Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription 🙌! You can always contact us through Instagram DM or Facebook PM, or email us at support@scentbird.com💌 and we’ll be right there to assist 💕 Also, in case if you received leaked or broken fragrance, we’re always open to send free replacements for them!
I haven’t received my order from you guys since October buy I’ve been charged approx $35 each month for October November December and I haven’t received a thing and have no clue what’s going on it used to cost so much less and now in being charged almost double and receiving nothing…..pls get back to me someone about this
Hi Jamie, we’re so sorry that you didn’t receive several of your orders, this doesn’t seem right at all. We’d really like to get more information, Jamie 🙌! Do you mind sending us an email at support@scentbird.com or better yet contact us via Instagram DM or Facebook PM so we can assist in making sure you received all of the orders you paid for? 💌 Thank you 💖!
Wow, i was thinking of subscribing. I love perfumes and always wondered how you’re supposed to find ones you like without trying samples first. I refuse to drop over a hundred dollars on a scent I’m not sure I’m going to like. Perfume companies really need to get samples out and make it available for people to smell and try. Who’s going to buy it if they don’t even know it exists?
However, I’m overwhelmed by the negative comments Scentbird has gotten!!! Almost every comment on this page is negative feedback! Sorry, but I won’t be subscribing… but the idea of getting monthly samples of different perfumes to try is amazing. I’m tempted to try my own business model, lol.
very sorry to hear that few of these comments made you reconsider your desire to try out different fragrances with our service’s help, Kim 😔 Please be assured that those customers who didn’t like our rebranded atomizers will be delighted in the future, as our Team will be improving our packaging to meet these customers’ needs. Hope you’ll give Scentbird a chance and decide to test out our service yourself, and build an opinion based on your own experience 🥰💖 Email us at support@scentbird.com if you’re interested!
I was watching a YouTuber and got a code to use when you sign up to save do much money on the first order, however, just like him I have been reading all of the reviews and I’ve only seen one person say anything remotely kind about this subscription. And other than scent bird saying they’re sorry and please email us there doesn’t seem to be any direct improvements pinpointed out to show that they’re actually taking the feedback and doing something with it. I am a Canadian resident myself and after reading all of the issues you’re having with other Canadian customers it really makes me beware of signing up. I have done previous subscriptions to try different products. Some have been within Canada, some within the US and even being charged US dollars I’ve never ever dealt with fluctuating payments. The payment of the subscription is the payment of the subscription and as a company you should have some thing in place for the exchange rate. If you’re offering it to Canadians I think that’s very crummy of a company to keep charging more when it’s a service you’re offering to us. Clearly, there are ways around it cause other US subscription companies are not charging different amounts each month. For those reasons I will not be trying Scentbird. I would suggest you really take the feedback of your customers and show that you’re trying to change and if you’re offering Canadians a product make it fair. As well too it’s not just a few comments it’s every comment. Maybe you should read your comment page as well and see how many negative comments there are about your products and subscriptions set up.
We totally understand where you’re coming from, Rosie 🙌 We’ll definitely make sure to forward your critique regarding the Canadian customers and billing over to our Management Team. With regard to the negative comments in our comments section: rest assured that we’re working on every point customers have raised: cases are being improved to be more durable, with stronger magnets and higher quality; spritzers are being improved to be more functional as well ✨ We’re sure you’ll be satisfied with all the refinements. We appreciate your patience with us 😊
I cannot find how to cancel my subscription. I have enough to last the rest of my life
Hi Rhea, rest assured that our Customer Experience Team is always here to assist you with canceling your subscription 🙌! You can always contact us through Instagram DM or Facebook PM, or email us at support@scentbird.com💌 and we’ll be right there to assist 💕
I purchased for my daughter but she has informed me that she is unable to receive this gift as she was unable to select a Canadian address. I have the purchase confirmation email and she did receive the gift email. What are we doing wrong??
Hello Stacy! The gift subscriptions, in particular, aren’t available for purchase in Canada as of yet, however, we’d be happy to work out a solution if you could just message us on any of our Social Media platforms. No worries, we’ll do our best!
I tried to cancel this service 4 months ago and they wont stop taking money out of my account..
Hello Gavin! Looks like your issue has already been taken care of earlier on February 10th. Our Customer Experience Team is available at support@scentbird.com + we’re more than happy to help out via Facebook or Instagram if you send us a message on any of these platforms. Thank you for taking an interest in our product and we’ll be happy to see you again in the future!
My son just got charged 31.00 why
Hello Barbara! Our 1-pc monthly plan is priced at $16.95. We also offer upgraded plans to receive 2 for $27 and 3 for $37 and some premium items require an upcharge from $5 to $15 to the regular subscription cost. To learn more, please email us at support@scentbird.com or send us a message on any of our Social Media platforms and we’ll gladly break down your charges! ✨
Hello I just got my monthly scentbird scent and it does not spray at all. How do I get it replaced?
Thank you very much
Cathy
Hello Cathy! We’re saddened to hear there’s an issue with your last delivery. If it’s not too much trouble, please send us a pic over at support@scentbird.com and we’ll set up a replacement. Thank you for your generous patience! 🙌
I have tried several times to cancel this subscription and just sent an email my order was processed. Do not sign up for this. There is no place on the website to cancel and they haven’t responded to email requests. I am going to have to call my credit card company to get it reversed and stopped.
Hello Gwen! Looks like you’ve already canceled your subscription on February 23rd. If you send us an email at support@scentbird.com, we’ll respond with a direct link to cancel your subscription + we’re more than happy to help out via Facebook or Instagram if you send us a message on any of these platforms. Thank you for taking an interest in our product and we’ll be happy to see you again in the future!
What if the fragrance is broke or not working when you receive it ?
Hi Maria, our Team is always here to help out! 😊 We cannot ensure that something doesn’t happen to the vials during the shipment process, though we do our best to avoid them. Rest assured that we always send out replacements for broken or defective products 🙌 You can email us at support@scentbird.com, DM us via Instagram or PM us via Facebook, so we could send you a replacement right away ❤️
Great cologne
Did you know that at Scentbird we offer over 200 different cologne options? 🙌 Head over to scentbird.com and check them out under the “Colognes” tab. We’ll be happy to help you find more interesting options!
I would like to cancel my subscription immediately. I have been charged $33.02 again and nothing shipped. I have tried emailing, going through the support on the website that’s supposed to send a link to cancel. It sends a link but there is no way to cancel only add on to your subscription. This is absolutely ridiculous and clearly done on purpose to make it a Hassel to cancel. Your robbing people. I would like this resolved asap.
Hi Denise 👋! We apologize for any inconvenience caused by our cancelation process 🙌! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. If you’re having difficulties canceling your subscription via email, please try to contact us via private messaging in our social media channels & we’ll be glad to help out and cancel your subscription on your behalf 💌
Please cancel my subscription,I just can’t afford it.
Sure thing, Stacey 😊 our Team is always here for you in case if you ever need your subscription canceled 🙌 All you have to do is contact us via our private messaging in social media channels or simply email us at support@scentbird.com 💌 Looking forward to helping you out 💕
Haven’t ordered from you guys in months I wake up today on November 22 and I have money taken out of my account. I last ordered from you guys was probably around April or May.
Thank you for bringing this to our attention, Alexis 😊 Rest assured that we charge only active subscriptions, so most likely you paused your subscription till November 22nd & it was charged per schedule. But our Team is here to help you out and make sure you’re no longer get billed. Do you mind contacting us via support@scentbird.com or DM us through any of our social media channels: Instagram, Facebook or Twitter 📩 Looking forward to your message 🌟
Hi Scentbird, the reviews that I have read were not encouraging but I want to give it a try. However, I have the following questions;
i. Will I actually get a product every month?
ii. What is the volume of the product I will get monthly?
iii. Can I pick different fragrances every month?
iv. Will my subscription fee remain $16.95 CAD monthly, no hidden charges?
We completely understand any reservations you may have when starting out something new:
1. You’re guaranteed to receive an order if your subscription billing was successful.
2. Our product is an 8ml (0.27oz) vial of a designer fragrance of your choice.
3. You’re the one who’s in full control of what you receive every month.
4. Our standard 1 product per month plan is priced $16.95 USD. Kindly note that all pricing listed on the website is in the US currency.
If you have any additional questions, we’ll be happy to chat at support@scentbird.com! ✉️
Ordered a 6-month subscription for a friend for Christmas and now she has no option to ship to Canada and there is no one to contact?
Thank you for considering Scentbird as a gift for someone in your life, Max! 🎁✨ Please email us at support@scentbird.com and we’ll work this out, no biggie
Bullshit !!! don’t subscribe !!!
We’re curious to hear your feedback to see how we can improve your Scentbird experience ∞
I have being charged for two plus years and never received a single scent. I canceled I thought but noticed last week I am still being charged. I would love to be contacted about options to either stop or at least figure out what you have as my address.
We’re sorry to hear about all the trouble we’ve had with the delivery. Did you have a chance to report your problem to our Customer Experience team at support@scentbird.com? 📧 We’d like to break down your charges and make sure all prepaid orders have been safely delivery into your hands. 🙌 Thank you in advance!
It is such a challenge to cancel subscription. I cancelled last month and I’m being charged. So frustrating!! And hard to navigate cancelling which is not good when someone such as myself wants to try it out. If anyone knows ho I can easily cancel please let me know. I do have to say it is good but the hidden search to cancel is not greatest service.
Truly sorry to hear this, Chrystal 😔! Kindly note that we never charge canceled subscriptions 🙌 Our email response to your cancelation request does not confirm a cancellation, but includes instructions on how to complete the process. You still have to cancel your subscription by following the link provided in that email ✨ Could you email support@scentbird.com so we could make sure your subscription is canceled and no longer billed? Thank you so much ❤️
I subscribed three days ago I got charged the same second , within a few minutes i have cancelled the subscription, because the prices were in US and i did not want the service anymore . I HAVE sent MULTIPLE EMAILS to the customer service to cancel my subscription but haven’t heard anything back for 3 DAYS .
I am getting frustrated i want to cancel and my money back.
Hi Mary! 👋 Once you send us a cancelation request at support@scentbird.com, we’ll respond with a direct link to cancel your subscription on the spot. This is important ❕ you still have to proceed with the cancelation link provided in our response email to successfully finish the process which will result with an email confirmation that your subscription has been canceled. 🙂 Please know that alternatively, all Social Media messengers are live 24/7 to help you get your account canceled! 💛
I being trying to cancel my subscription for 3 months and said cancel but they still billing 34 dollars when I start was 9 and they just keep billing and billing every month , this is a rip off company
Sorry for any hassle 😟 We want everyone to have the freedom to come and go as they please!🔓 On our app, just tap the Account icon, then hit “Cancel Subscription,” and follow the steps. If you’re stuck, just shoot us a quick email at support@scentbird.com📨, and we sort it out for you, no problem! We’re always here for you! 🫶💞
I placed an order on July 23rd with an expected delivery timeframe of 6-7 business days. I am traveling on August 6th and need the order for someone before I leave. Could you please confirm if the delivery will arrive before I leave?
Hi Bheesha, our team is here for you 🙌. Could you please email us at support@scentbird.com or send us a DM via our social media channels? This will allow us to look into your case and provide further assistance. 💌 Thank you so much! 😊
I’m extremely disappointed with my subscription of 2 years now. Never once have I received a high end fragrance that you advertise on your social media.. needless to say, my husband is canceling this subscription as we speak.
Everything you see on our channels is up to be added to your queue. 😌 As a subscriber with Scentbird you choose the scents that arrive each month. Please feel free to email us at support@scentbird.com and we’ll be happy to guide you 🕊
You just charged my credit card
How do I contact you
Hi Andrea 🤗 Our Team is always available via email: support@scentbird.com or direct messaging via our social media channels 📨 Please reach out to us and we’ll gladly assist you further!
I want to change my address before the order gets shipped to wrong address
Looks like the address was updated for your order 🥳 Welcome to Scentbird. If you need any assistance, you can always reach us at support@scentbird.com💌
I have cancelled my subscription yet I just received notification that my account was charged $54 ($36 US). I have tried twice now to cancel my subscription and there is no way to contact customer service from your page. I am not happy about this.
Hi Pam! To confirm, we’ve canceled the auto-renewal of the monthly subscription associated with this email. If you still have any questions, please let us know at support@scentbird.com! 📝
It seems there is a problem at ScentBird with honoring cancelled subscriptions. I requested that my subscription be cancelled weeks ago and today, $33.00 was taken from my credit card. I am requesting an IMMEDIATE REFUND of that money. I liked the products I received, but I no longer want to maintain a subscription so PLEASE do the right thing and refund my $33.00 Thank-you….Richelle Wiseman
Hi there! It doesn’t seem like there’s an active subscription associated with this email. Do you mind messaging us at support@centbird.com and providing more information related to your Scentbird subscription orders? 🫶🏻🥹❤️🩹
So Scentbird has finally cancelled my subscription but they refuse to issue a refund even though I have have not placed another order and sent a cancellation request weeks ago. Therefore they have no reason to keep that money but they are refusing to provide me with a refund. This tells you a lot about the ethics of this company.
Hi Richelle! 😇 Please either email us at support@scentbird.com or DM us the details of the account in question and we’ll investigate your charges. Rest assured that we never charge canceled subscriptions! 📢
Why have I been charged for and sent another monthly scent when my subscription and account have been deleted? When I try to go to my profile it says things like no active subscription and we want you back. So why is there money being taken from my account without my consent? I am requesting an email reply from management at this time.
As sad as we are to see you go, we can confirm that your subscription is cancelled as of 01/16/2025. Hope this helps! 🤝
Stole my money
Hey Josie! Thanks for reaching out 🫶 Reviewing the account associated with your email, it looks like there’s an issue with the shipping address on your account, causing your orders not to get delivered 🚚 Please shoot us an email at support@scentbird.com. We’ll take care of it for you, no problem, and send replacements 😇
Same as lady before my account was charged 46 dollars for something I didn’t order I want my money back please
We’re sorry to hear about the confusion, Josie! Your subscription renews on your scheduled billing date if it’s active 💡 We’d be happy to check your account details. Please email support@scentbird.com so we can look into this for you! 💌✨
I want to speak to manager now please
We hear you! 🙌 Our Customer Experience team is here to help—please email *support@scentbird.com*💌, and we’ll make sure your concerns are addressed ASAP ✨
I joined during a promotion where I was supposed to get a sparkly looking box. Never received the case so I canceled. Really disappointed.
Hi Bree! The ad mentions that the purse is not included. It’s AI-generated and doesn’t exist in real life. It’s shown in the picture for inspiration only! 🤎
so your track record here for satisfied customers is pretty bleak. My promotion ended and was not suppose to be charged again. please cancel my account. a refund of the moneis ytou took would be nice too.
Hi Tyler! Please reach out to us at support@scentbird.com – our CX team will be happy to assist you! 📫
I had cancelled my subscription in December and I just received an email that I was again charged. I want a reading and please subscription this time.
Hi Alison! 🫶 Please contact us at support@scentbird.com so we can locate your active subscription and assist you with resolving this issue. 💌