This is a beautiful Fragarance
I want to give this no stars for Scentbirds horrible customer service and all around business (or lack thereof as of late) but I didnt want it to effect the rating of the perfume. This sub was awesome before their "recent wearhouse move" well that started around June-ish and is still not completed. Since then, I have received wrong scents twice and only 1 order corrected, 4 months later! Was 3 months behind in receiving my monthly sub ( 4 if you count waiting for my June replacement for getting the wrong fragrances.) Keep in mind I am signed up to receive 2 scents/month, so in September I was still waiting on June's replacement, had not received Julys', Augusts', or Septembers orders which was 8 fragrances! Not only that I have received NO additional cases, which your supposed to get an additional case every 6th fragrance!
To put the cherry on top, I made a purchase from their shop ( separate from the subscription service.) It said it would ship within 3-5 days, well that was over a month ago and nothing! Havent received a shipping notification, no responses from my numerous emails, all it says is processing in my account. I am SO over Scentbird and their false promises! First sending out emails saying by the 3rd week in July we will be all caught up on back orders, then by the middle of August, then by the end of September...now they say everything will be back to normal by the first of the year!! I canceled and am disputing all charges with my bank! They are liars and crooks!
This happened to me three times as well but I only 1 scent per month. In October I didn't even receive it at all and I also made a separate purchase for one of the holders for the little cardboard tubes that they send them in as well as one of the separate cases. Did not receive the scent for that month nor did I receive my order. When I email them all I get is will you please email me your correct address and email so we know that we have it on file even though I had put that in the original email. Finally after 3 months in December when I canceled that's when they become oh I'm so sorry to hear about this can you please send me your correct address and email to make sure we have it on file and I will look into it immediately. Two days later I receive another email stating that when they moved to the "warehouse " they were still having shipping issues and so my order basically got erased but they fixed their shipping issues now but my order got deleted. So they told me that they would send my order out within 7 to 10 business days. All I know is if I ran a company and had a customer's order deleted since October I think I would put an expedited Rush on that customers order I finally received it I believe sometime around the end of December I'd have to double-check on that. But you are right scentbird customer service sucks big time. So when I canceled it then that's when they offer you this wonderful oh please come back will only charge you this much per month for three months but then we'll have to start charging you The 1495 per month and what you said about getting a new case every so many months I've never even heard of that cuz I've never gotten one I've always had to pay for mine. Sorry to drone on like this but I think I could probably write a dissertation about their customer service. So just buyer beware they have great perfume choices but they are so so so lacking in the customer service area you just wonder sometimes is it worth it to pay what I pay which is $16.15 per month right now I'm getting a discount because of the issue earlier, but is $16.15 worth to go through either not getting it and then having to fight with him via email which also brings up why does this company not have a phone number where you can actually talk to somebody. okay I'm done raving now thank you.
I have had my issues with them as well. What I did was post my complaints on their facebook posts and looked for whoever was being sponsored by them on YouTube and again, posted my complaints on their comments.