{"id":18046,"date":"2025-09-10T16:04:04","date_gmt":"2025-09-10T20:04:04","guid":{"rendered":"http:\/\/litmotion.net\/demo\/neori\/?page_id=284"},"modified":"2026-03-05T11:35:58","modified_gmt":"2026-03-05T16:35:58","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.scentbird.com\/blog\/contact\/","title":{"rendered":"Scentbird Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18046\" class=\"elementor elementor-18046\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63245be3 e-flex e-con-boxed e-con e-parent\" data-id=\"63245be3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23de2c8e elementor-widget elementor-widget-text-editor\" data-id=\"23de2c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\"><strong>Customer Support:<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Contact us at: support@scentbird.com or visit our <a href=\"#\">Help Center<\/a> for quick answers to common questions:<\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/scentbird.kustomer.help\">https:\/\/scentbird.kustomer.help<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">Most Common Questions<\/h2>\n\n<h3 class=\"wp-block-heading\">How do I use my spray case?<\/h3>\n\n<p class=\"wp-block-paragraph\">We\u2019ve updated our spray case design over time, so you might have one of two versions\u2014but don\u2019t worry, both work almost the same way.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Opening the case:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Two-piece version: If your case comes apart completely, just pull the two halves apart to remove the vial.<\/li>\n\n<li>Hinged version: If your case stays connected at the bottom, it\u2019s our newer design. Simply pull the top and bottom apart gently\u2014the hinge at the bottom keeps the two sides attached.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Using your fragrance:\u00a0<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">To spray, twist the cap of the vial to the left to unlock it. Twist it back to the right to lock and prevent leaks. Not sure which way to turn? There\u2019s a small sticker on your case showing which direction locks and unlocks the nozzle<\/p>\n\n<p class=\"wp-block-paragraph\">That\u2019s it\u2014you\u2019re good to go!<\/p>\n\n<h3 class=\"wp-block-heading\">What is Scentbird?<\/h3>\n\n<p class=\"wp-block-paragraph\">Scentbird is the perfect way to explore new fragrances without committing to a full-size bottle. As we like to say,\u00a0<strong>\u201cDate before you marry!\u201d<\/strong>\u00a0Each month, we deliver a\u00a0<strong>30-day supply (0.27 oz \/ 8ml)<\/strong>\u00a0of an authentic designer or niche fragrance of your choice straight to your mailbox. Our vials provide approximately\u00a0<strong>135+ sprays<\/strong>, which is enough for about\u00a0<strong>4-5 sprays daily for 30 days<\/strong>. Plus, your first shipment comes with a sleek, reusable case at no extra charge.<\/p>\n\n<p class=\"wp-block-paragraph\">But that\u2019s not all\u2026<\/p>\n\n<p class=\"wp-block-paragraph\">We\u2019re constantly expanding our offerings. At Scentbird, you\u2019re not limited to just fragrances\u2013you can also choose from a variety of\u00a0<strong>full-size makeup and skincare products<\/strong>\u00a0as your monthly selection. Make sure to check out all the options next time you log in!<\/p>\n\n<h3 class=\"wp-block-heading\">What happens if my queue is empty?<\/h3>\n\n<p class=\"wp-block-paragraph\">Didn\u2019t know what to pick this month? No problem\u2014we\u2019ve got you covered! Each month, our fragrance experts choose a featured Fragrance of the Month (one\u00a0<a href=\"http:\/\/scentbird.com\/subscription\/perfume-of-the-month\" target=\"_blank\" rel=\"noreferrer noopener\">perfume<\/a>\u00a0and one\u00a0<a href=\"http:\/\/scentbird.com\/subscription\/cologne-of-the-month\" target=\"_blank\" rel=\"noreferrer noopener\">cologne<\/a>). If your queue is empty when your order is processed, we\u2019ll automatically send you that month\u2019s selection.<\/p>\n\n<p class=\"wp-block-paragraph\">On multi-piece plans, if your queue doesn\u2019t have enough items, you\u2019ll receive the Fragrance of the Month plus a surprise scent.<\/p>\n\n<p class=\"wp-block-paragraph\">While we\u2019re big fans of the fragrances we spotlight, they might not always match your scent profile. If you\u2019d rather choose your own scent(s), be sure to add items to your queue:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>New subscribers<\/strong>: within 12 hours of subscribing<\/li>\n\n<li><strong>Recurring subscribers<\/strong>: two (2) days before your\u00a0<a href=\"https:\/\/www.scentbird.com\/profile\/subscription-status\" target=\"_blank\" rel=\"noreferrer noopener\">scheduled billing date<\/a>\u00a0by 11:59 PM ET<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>What if my chosen fragrance is unavailable?\u00a0<\/strong>If an item in your queue is out of stock when your order begins processing, we\u2019ll automatically move to the next available fragrance in your queue. The unavailable item will stay in your queue (unless you remove it) and ship in a future month once restocked.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1<strong>Pro tip<\/strong>: To avoid surprises and stay in control of what you receive, we recommend keeping at least 4-5 backup fragrances in your queue at all times.<\/p>\n<p><i><span style=\"font-weight: 400;\">&#8220;Have questions about how the service works? Feel free to reach out \u2014 or <\/span><\/i><a href=\"https:\/\/www.scentbird.com\/blog\/perfume-subscription\/\"><i><span style=\"font-weight: 400;\">explore our perfume subscription<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> to learn everything about how Scentbird works, what&#8217;s included, and how to get started.&#8221;<\/span><\/i><\/p>\n\n<h3 class=\"wp-block-heading\">How do I cancel my subscription?<\/h3>\n\n<p class=\"wp-block-paragraph\">All of our subscription plans automatically renew\u2014except for gift subscriptions. To avoid being charged, make sure to cancel at least\u00a0<strong>one day before your next billing date<\/strong>, which you can find by\u00a0<a href=\"https:\/\/www.scentbird.com\/profile\/subscription-status\" target=\"_blank\" rel=\"noreferrer noopener\">logging into your Scentbird account here<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">If you cancel after your billing date, you won\u2019t be charged again, but your current order will still be processed.<\/p>\n\n<p class=\"wp-block-paragraph\">To cancel on the Scentbird mobile app, go to\u00a0<strong>Account \u21e2 Manage Subscription \u21e2 Cancel Subscription<\/strong>\u00a0and follow the prompts. Once completed, you\u2019ll receive an email confirming your subscription&#8217;s cancellation. If you&#8217;re not using the mobile app, please\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/contact\/contact-us-rJWrCgia1e\">contact us<\/a>\u00a0for help canceling.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong>\u00a03-, 6-, or 12-month term plans cannot be canceled mid-term. If you\u2019d like to downgrade or stop automatic renewal, just contact our Customer Experience team\u2014we\u2019re happy to help!<\/p>\n\n<p class=\"wp-block-paragraph\">Where can I find my billing date?<\/p>\n\n<p class=\"wp-block-paragraph\">Your billing date may be viewed on our website by clicking your initials in the upper right-hand corner \u21e2\u00a0<a href=\"https:\/\/www.scentbird.com\/profile\/subscription-status\">Manage Subscription<\/a>. On the left-hand side of the screen under your name is where you will find your next scheduled billing date.<\/p>\n\n<p class=\"wp-block-paragraph\">If you\u2019re using our mobile app, click the Account icon in the lower-right hand corner \u21e2 Manage Subscription.\u00a0Just make sure that you\u2019re logged into your subscribed account!<\/p>\n\n<h3 class=\"wp-block-heading\">When can I expect to be billed for my subscription?<\/h3>\n\n<p class=\"wp-block-paragraph\">All Scentbird subscription plans renew automatically at the end of each billing cycle, with the exception of gift subscriptions. We offer subscriptions on a month-to-month or multi-month basis for 3, 6, and 12 months at a time. Please note that all subscription changes are billed immediately.<\/p>\n\n<p class=\"wp-block-paragraph\">Upcharges for\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/en_us\/what-is-a-premium-upcharge-product-S1jt2RE6kg\">Premium items<\/a>\u00a0are charged at billing during the month that you\u2019ve opted to receive that Premium item.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Month-to-Month Plans<\/strong>:<\/p>\n\n<p class=\"wp-block-paragraph\">Your first month is billed immediately upon subscribing. For every month after that, we\u2019ll collect payment for that month\u2019s order on your scheduled billing date. If successful, we begin to prep your order and have it out the door on its way to you within five (5) business days.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Multi-Month Plans<\/strong>:<\/p>\n\n<p class=\"wp-block-paragraph\">Multi-month plans are billed upfront for the length of the subscription (3, 6, or 12 months). You won\u2019t see any subscription charges until your renewal date, though you may still see charges if you\u2019ve opted for a\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/en_us\/can-i-receive-a-case-with-my-subscription-order-each-month-HJ_NC4Tyg\">Case Subscription<\/a>\u00a0or\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/en_us\/what-is-a-premium-upcharge-product-S1jt2RE6kg\">Premium item<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\">If payment is unsuccessful on your renewal date, we\u2019ll notify you by email and make a few more attempts throughout the month so that you don\u2019t miss out. Please note that we don\u2019t begin prepping your order for shipment until billing occurs, so if payment is received after your scheduled billing date,\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/en_us\/can-you-please-explain-the-process-from-payment-to-shipment-rJJqxY4a1e\">you can expect your order<\/a>\u00a0to be on its way to you a bit later than usual for that month.<\/p>\n\n<p class=\"wp-block-paragraph\">To view your next scheduled\u00a0<a href=\"https:\/\/scentbird.kustomer.help\/en_us\/where-can-i-find-my-billing-date-S1rDVJHa1l\">billing date<\/a>, navigate to your\u00a0<a href=\"http:\/\/scentbird.com\/profile\/subscription-status\">Manage Subscription<\/a>\u00a0page.<\/p>\n\n<p class=\"wp-block-paragraph\">Something in my order was damaged or missing. How can I get help?<\/p>\n\n<p class=\"wp-block-paragraph\">We\u2019re so sorry there\u2019s an issue with your order \u2013 we want to make it right as quickly as possible.<\/p>\n\n<p class=\"wp-block-paragraph\">If you received a fragrance that is\u00a0<strong>broken, leaking, not spraying properly, or arrived damaged<\/strong>\u00a0in any way, please reach out to our Customer Experience team within\u00a0<strong>30 days of delivery<\/strong>\u00a0so we can help resolve it for you.<\/p>\n\n<p class=\"wp-block-paragraph\">If your order is\u00a0<strong>missing an item<\/strong>, let us know right away so we can investigate and make sure you receive what you ordered.<\/p>\n\n<p class=\"wp-block-paragraph\">Please note that a small tolerance space (usually between 3-5%) is left in all fragrance vials to comply with shipping guidelines. This space is normal, and each vial still contains about\u00a0<strong>135 sprays<\/strong>\u00a0as promised. However, if your vial appears significantly underfilled or has leaked, we definitely want to know.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\" id=\"isPasted\">\ud83d\udc49\u00a0<strong>How to contact us:<\/strong><br \/><a href=\"https:\/\/scentbird.kustomer.help\/contact\/contact-us-rJWrCgia1e\">Contact us here<\/a>\u00a0and our team will be happy to help.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udcf8\u00a0<strong>Helpful tip:<\/strong><br \/>If your product is damaged, leaking, or malfunctioning, please attach a clear photo when you reach out. This helps us assist you as quickly as possible.<\/p>\n\n<p class=\"wp-block-paragraph\">Thank you for your understanding \u2013 we\u2019re here to make sure you always enjoy your scents without any hassle.<\/p>\n\n<h3 class=\"wp-block-heading\">I haven\u2019t received my Scentbird order yet. When will it be in my mailbox?<\/h3>\n\n<p class=\"wp-block-paragraph\">We\u2019re excited for your order to arrive! Here\u2019s what to expect based on the type of purchase you made.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udce6\u00a0<strong>Subscription Orders<\/strong><br \/>Due to high volume, new and existing subscribers may experience an additional 3 days of processing time.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Shipping and Tracking:<\/strong><br \/>Once your order leaves our fulfillment center, you\u2019ll get an email with tracking details. It may take up to 48 hours for tracking info to become active.<\/p>\n\n<p class=\"wp-block-paragraph\">Tracking details for all of your shipments is accessible on our website\u00a0<a href=\"https:\/\/scentbird.com\/profile\/order-history\">here<\/a>. If you\u2019re using our mobile app, select the Account icon in the lower right-hand corner \u21e2 Order Tracking &amp; History.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>First Month<\/strong>:<br \/>Your first Scentbird shipment will ship within 5 business days of subscribing. Be sure to add your first fragrance to your queue within 12 hours of subscribing to avoid delays.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>After the First Month<\/strong>:<br \/>For ongoing subscribers, orders typically leave our fulfillment center within 5 business days after your billing date.<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udecd<strong>\u00a0One-Time Orders (eCommerce)<\/strong><br \/>This includes full-size fragrances, gift sets, and other one-time purchases.<\/p>\n\n<p class=\"wp-block-paragraph\">Orders usually ship within\u00a0<strong>5 to 7 business days<\/strong>\u00a0after purchase. To track your one-time order on our website, log into your Scentbird account\u00a0\u21e2\u00a0click your initials in the upper right-hand corner\u00a0\u21e2\u00a0click Order Tracking &amp; History\u00a0\u21e2\u00a0select\u00a0<a href=\"https:\/\/www.scentbird.com\/profile\/order-history?tab=orders\" target=\"_blank\" rel=\"noreferrer noopener\">Orders<\/a>\u00a0tab. If you&#8217;re using our mobile app, tap Account\u00a0\u21e2 Order Tracking &amp; History\u00a0\u21e2 tap the Orders tab. You can click on your order to view real-time tracking updates and carrier history.<\/p>\n\n<p class=\"wp-block-paragraph\">If your tracking hasn&#8217;t updated in several days or it&#8217;s been longer than expected, reach out to our Customer Experience team by selecting the widget in the lower right-hand corner of the screen. We&#8217;re here to help!<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Please note that fragrances are classified as Hazardous Materials and must ship via ground transportation, which may take a bit longer than standard shipping.<\/em><br \/><br \/><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support: Contact us at: support@scentbird.com or visit our Help Center for quick answers to common questions: https:\/\/scentbird.kustomer.help Most Common Questions How do I use my spray case? We\u2019ve updated our spray case design over time, so you might have one of two versions\u2014but don\u2019t worry, both work almost the same way. Opening the case:&#8230;<\/p>\n","protected":false},"author":4149,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-18046","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/pages\/18046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/users\/4149"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/comments?post=18046"}],"version-history":[{"count":6,"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/pages\/18046\/revisions"}],"predecessor-version":[{"id":33142,"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/pages\/18046\/revisions\/33142"}],"wp:attachment":[{"href":"https:\/\/www.scentbird.com\/blog\/wp-json\/wp\/v2\/media?parent=18046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}